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Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to Ingram' button does not appear for certain orders.
Listed below are the conditions for when the ‘Send to Wholesaler’ button will not appear and what conditions will cause an order to not be sent automatically to the wholesaler, when that preference is enabled.
By default, orders are NOT sent to the wholesaler for fulfillment automatically. Instead, all orders will first come to the store order queue for review. If the system determines that an order meet the conditions to be filled through the wholesaler, a large, gray button will appear at the top of the order that says, “Send to Wholesaler”. If you click the button, the order will be sent to the wholesaler to be filled, and the store will no longer have any control over that order. The 'Send to Wholesaler' button will not be available if any one of the following conditions are present:
NOTE: Sometimes store admins will see the button one day, but not the next day. This is because every time the store admin goes to the order page our application will check if all the items in the order are available at one Ingram warehouse. That is a variable we have no control over.
Learn more about filling specific types of orders by reviewing ‘Fulfilling Orders’.