FAQ

MailMunch provides tools to assist in converting visitors into email subscribers and customers by offering several types of opt-in forms: Popup, Embedded, Topbar, and Scrollbox. MailMunch also integrates easily with Constant Contact, MailChimp, and other major email marketing platforms.

The Webform module allows you to collect information from site visitors. This module gives you the ability to create surveys, multi-page questionnaires, contest forms etc. Webform features a basic analysis of the results collected, which can be downloaded from the website.

NOTE: Webform will be enabled on IC sites upon request. Please send us a request from the Store Features page (Store > Configuration > Account Information and Preferences > Store Features).

CREATE A NEW PRODUCT CLASS

Navigate to: Store > Products > Manage Classes

1. Fill in the ‘Add a Class’ form:
   • Enter the Class ID - Example: subscription services
   • Class Name - Example: Subscription Services
   • Description is optional
2. Select ‘Save’ at the bottom of the page.  

You have now created the product class.

Authoring information is always set to be displayed on new product classes.

A collection of book cover images or custom product images can be displayed in the form of a carousel. In Drupal, a carousel is a type of ‘view’. The jCarousel module is enabled upon request. If you wish to create a carousel on your site, please contact us with a request to enable the JCarousel module.

IMPORTANT VIEW TIPS

1. Search by order number
2. Filter by status
3. Apply button
4. Display of:

This documentation was modified on 01/18/2018, to comply with the latest changes by MailChimp.

This provides an integration with MailChimp (an email delivery service) and makes it possible to create and send MailChimp emails directly from your website.

PREPARE TO USE THE MAILCHIMP MODULE

1. Sign up for a MailChimp.com account
2. Create your list through MailChimp

The ‘Stock’ module provides a basic stock tracking system for custom products. Store admins can set the stock level and a threshold for each product SKU. When the stock has decremented to the threshold value an email can be sent to the store admin. When the stock is depleted, the ‘Add to Cart’ button will be replaced with an ‘Out of Stock’ button. The stock count will be decremented as customers make purchases.

Here is one example of how this feature might work on your website. A customer buys a custom product and would like to give it as a gift and include a gift message. On the custom product page, the customer is asked: "Is this a gift". If they select "Yes", a message dialog box would open for the customer to enter their gift message. If they don't select "Yes", the message dialog box would remain closed.

If you wish to display a special message to your customers at the end of checkout, a special message pertaining to their order, you may do so using ‘Rules’.

Example scenarios where a custom checkout message could be used:

Creating a leading website takes thought and planning, a site is typically considered successful if it is well designed, useful and in e-commerce aspects, lucrative. While different stores each have different website needs, there are some best practices that are global to all sites. In this guide, we explain those best practices and have broken them down into 4 categories:

It is important to keep in mind that the vast majority of titles listed on IndieBound.org, and on our IndieCommerce member websites come from Ingram Book Company's iPage database. Generally speaking, if a title is listed with them (even if they don't actually carry it), it is listed with us. If you are a publisher, you'll want to contact Ingram to inquire about listing your catalog with them. You can find publisher-specific contact info here:

This documentation was modified on 10/1/2021 to include details on the LSI Price Comparison Export feature.

When a visitor to your site searches for a title, they generally see books listed with one of these availability statuses:

This documentation was modified on 8/6/2019, with Coupon Adjustments

Orders in a ‘Pending’ or ‘Processing’ state can be altered. You have the ability to alter just about every part of the order.

Navigate to: Store > Orders > View Orders