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No, Ingram Consumer Direct Fulfillment (CDF) is a separate program. The fee schedule is different, and the method of transmitting orders is different as well (automatically through your IndieCommerce website).
No, orders must run through ABA's account for this feature.
Yes, but for IndieCommerce stores only. This feature is not available for IndieLite.
Preorders are subject to the same eligibility restrictions as other products. See the questions on eligibility below for more information.
Only orders with a single preorder product can be sent to Ingram. Orders with multiple preorder products, or a mix of preorders and regular products cannot be sent to Ingram.
Preorders will be shipped by Ingram when the book goes on sale.
You can find additional information on promoting and processing preorders on your IndieCommerce site here: https://www.bookweb.org/indiecommerce/preorders
NO. Orders sent to Ingram cannot be modified and cannot be canceled from your IndieCommerce / IndieLite site. IndieCommerce staff do not have access to make these changes or cancellations for stores.
Stores should handle these changes and cancellations directly with the customer.
For preorders, stores can send in cancellation requests to the IndieCommerce staff and we can send it to Ingram. These requests should come at least a week before the publication date.
It's best to think of Ingram's Consumer Direct Fulfillment (CDF) service as a convenience but not a panacea. It can save your store time, effort, and the cost involved in packing and shipping books, as well as ordering them if you don't have them in stock. But it does require staff time to monitor the progress of Ingram-fulfilled orders, communicate with customers, and either fill separately or cancel orders that are not eligible for Ingram to fulfill. It is not by any means a "hands-off" solution.
Stores looking for a solution that does not require staff to monitor orders and communicate with customers should consider becoming an affiliate of Bookshop.
In the event a purchase on your website was fulfilled by Ingram CDF and the transaction later turns out to be a fraudulent purchase, please note that your store will still be charged for those titles. For details please review section 3 of your IndieCommerce or IndieLite contract. If you have questions about preventing fraudulent online transactions on your IC or IL website, please review this page.
Short answer: on average, about 25-30%. Some orders could make less, or even lose money if not configured correctly. Remember that promotions such as coupons and free shipping can eat into your profit.
Detailed answer: it depends on the books in the order, the amount charged for shipping, whether any books are discounted, whether the customer receives any discounts or coupons, and whether your store uses its own Authorize.net account or shares ABA's. Here are the key factors:
Sure! Let's imagine a hypothetical order for a new book with a list price of $30.00. The customer chooses UPS Ground shipping, for which they pay $12.00. (Sales tax is also collected, but it is being remitted to state and local authorities, so we won't consider it here.)
Yes, and there are two main strategies for this.
The simplest option is to check the "Short Discount" preference on the Store Preferences page (Store > Configuration > Account Information and Preferences > Store Preferences). This will prevent any orders with a book with a discount of less than 35% from being sent to Ingram.
You can also use the Store Pricing tools (Store > Configuration > Store Pricing) to adjust the price of books based on the Ingram Discount Code. If you go this route, make sure you create rules for all applicable wholesaler discount codes, as any product with a discount code without a matching rule will be charged at list price. You can learn more here: https://www.bookweb.org/indiecommerce/product-pricing
When viewing the order on the admin order screen (Store > Orders, then click on an order), you will see the "Send to Ingram" button if the order is eligible. After reviewing the order for signs of fraud, just click this button to send the order to Ingram.
Do not attempt to change the status of the order, or make any other changes, prior to sending it to Ingram. Doing so could cause the "Send to Ingram" button to disappear.
See this document for more information on recognizing fraud before it's too late: https://www.bookweb.org/indielite/fraudulent-orders
Ingram will take care of pulling and shipping the customer's books, but they do not communicate with the customer. You can communicate with the customer about the status of the order and the tracking information by adding a comment to the Order Comments section of the order. Check the box that says 'Send e-mail notification on update' and update the order. This will send the customer an email with your Order Comments.
If you open the order invoice (click the "Invoice" tab on the admin order page), you can find the tracking number.
As the order is processed by Ingram, you should see the status change from:
Yes, and it's important to keep an eye out for these. If Ingram cannot fulfill the order as expected, it will revert to your store to fulfill or cancel. These orders will change from "Pending Warehouse" back to "Pending". There may be additional information on why the order was rejected in the admin comments.
Additionally, if you notice an order is still in "Pending Warehouse" status after three or more days, please contact IndieCommerce staff.
Once Ingram rejects an order, it cannot be sent back to Ingram again.
You can see a detailed list of criteria here: https://www.bookweb.org/indiecommerce/wholesaler-fulfillment
In some circumstances, yes. For example, if the order was rejected due to all of the books not being in the same warehouse, it may be possible to remove a book in order to have Ingram fulfill the order. Check with IndieCommerce staff for help with this.
Here is a complete list. Note that the names must match exactly. If you have renamed any of these on your site, you will need to fix the name before it can be used for wholesaler fulfillment.
With IndieCommerce or IndieLite, it is still your website, your branding, and your store selling the book to the customer. The CDF process is largely transparent and the customer will consider your bookstore to be the merchant who sent them the book. This can help maintain a closer relationship with your customer, but it also means you are responsible for handling communications and any issues that arise.
With Bookshop, Bookshop is the merchant of record and Bookshop will be responsible for shipping the book and handling customer service. Your store will receive a commission for sales referred.