Return Policy Example

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To assist with the necessary policies that stores need on their website, boilerplate policies have been provided for stores to use.  The policy can be created as a Page on your IndieCommerce or IndieLite site.  The Page can then be linked in the Footer of the website to make it accessible to customers and other parties.

We have Help Documents available on Creating Pages and Creating Links.  Should you need assistance on getting these policies on your site, please email us at [email protected]

*This is a template of recommended language only and stores should modify the text to fit their policies and reflect the store's name and brand where applicable.

Return Policy

We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.
You may return or exchange any book in its original condition for a store credit within 7 days of receiving your order.
Without a receipt/invoice, a return may be approved for store credit at the manager's discretion and only at the current value of the book. Please contact us for details
For all mail returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.

IndieCommerce Help Documents


About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.


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