Here’s the latest news from the IndieCommunication e-newsletter from the IndieCommerce team:
New: Indie Next List Pages on IndieCommerce and IndieLite Websites
The IndieCommerce team is working on new designs for the Indie Next List (INL) pages on IndieCommerce (IC) and IndieLite (IL) websites. Do not attempt to create or update the INL pages yourself. We’ll be sharing more information with you on this new INL feature for IC and IL websites shortly.
New: Customer Support Ticketing System
As you know, it’s been a very busy 13 months for the IndieCommerce platform and the customer support team. We needed a new system to more efficiently manage the increased volume of customer support requests.
On Sunday, we started using a new customer support ticketing system. This is an entirely new platform and our staff is learning how to use all of the new features that it offers. As we acclimate to this new system and work though all of the new features on this platform, you may experience some temporary delays in responses received from our support staff.
As always, if you are experiencing a critical outage on your IndieCommerce or IndieLite website, submit a critical outage report here.
IndieLite Credit Card Processing Switch
IndieLite stores should be getting ready to switch to their own credit card processor for their websites. Stores that do not have a preferred credit card merchant account provider can talk to Gravity Payments or any other service provider that works with the Authorize.net payment gateway. Get detailed information on how to prepare for this switch. The IndieCommerce team will soon provide information about the timeline.
What Does That Letter From Authorize.net Mean?
If you are using your own credit card merchant account for processing online orders, you may have received a letter from Authorize.net that starts out with “Visa, Mastercard, and Discover have released mandates that outline requirements for merchants.…”
The IndieCommerce team is looking into what these mandates and requirements are and will share more details with you as we determine what changes, if any, need to be made to our system.
Watch for more details, FAQs, and ongoing updates in future issues of BTW and IndieCommunication. Email the IndieCommerce team with any thoughts, questions, or suggestions.