On Demand Education Sessions

Join bestselling novelist, memoirist, and short story writer Jennifer Finney Boylan as she explores the radical act of telling stories and the powerful role narrative plays as a catalyst for social change. Professor Jennifer Finney Boylan, author of fifteen books, is the inaugural Anna Quindlen Writer in Residence at Barnard College of Columbia University. Her column appears on the op-ed page of The New York Times on alternate Wednesdays. She serves on the Board of Trustees of PEN America. From 2011 to 2018 she served on the Board of Directors of GLAAD and also provided counsel for the TV series Transparent and I Am Cait. Her 2003 memoir, She’s Not There: A Life in Two Genders was the first bestselling work by a transgender American. A novelist, memoirist, and short story writer, she is also a nationally known advocate for human rights. She lives in New York City, and in Belgrade Lakes, Maine, with her wife, Deedie. They have a son, Sean and a daughter, Zai. Good Boy will be published by Celadon Books in April 2020.

Rebecca Solnit, the author of more than 20 critically acclaimed books, has long been championed by independent booksellers. In this Wi15 keynote event — “A (Feminist) Field Guide to Nonexistence” — she will talk about her formation as a feminist and a writer in the face of a misogynistic American society, how she discovered her voice as a woman and an author, and what it means to speak out in a society that prefers women to be silent. Rebecca Solnit is the author of A Field Guide to Getting Lost, The Faraway Nearby, A Paradise Built in Hell, River of Shadows, and Wanderlust: A History of Walking. She is also the author of Men Explain Things to Me and many essays on feminism, activism and social change, hope, and the climate crisis. 2003 book, River of Shadows, won the National Book Critics Circle Award and the Lannan Literary Award; her 2013 book, The Faraway Nearby, was a finalist for the National Book Critics Circle Award, and her most recent collection of essays, Call Them By Their True Names, was longlisted for the National Book Award and the Kirkus Prize. Her forthcoming book, Recollections of My Nonexistence, will be published by Viking in March 2020.

One of the most anticipated and talked about books of the 2020, American Dirt, touches on issues of immigration on the southern US border, the politics of our current world and ultimately a mothers fierce love for her son. Javier Ramirez, co-owner of Madison Street Books (Chicago, IL) and Jeannie Cummings, author, will engage in a conversation about the work and the impact it has already had in the industry and indie bookselling community. Panelists: Jeanine Cummins, author, Flatiron Books, Javier Ramirez, Madison Street Books (Chicago, IL),

ABACUS is the financial benchmarking survey that provides actionable, store-specific financial data as well as overall data on the financial health of independent bookstores for those who submit to the survey. Whether or not you submit, you will find this session full of helpful guidelines and suggestions for increasing store profitability. Not sure what ABACUS is or if it’s applicable to you? This is the perfect place to find your answers. Panelists: Pete Mulvihill, Green Apple Books (San Francisco, CA), Donna Garban, Little City Books (Hoboken, NJ), Suzanna Hermans, Oblong Books and Music (Millerton, NY), Angela Schwesnedl, Moon Palace Books (Minneapolis, MN)

An independent bookstore's backlist exemplifies the independence of the store as an institution, as well as the creators of the book space, and its customers. It is through this curation, experiences and learning opportunities are created that reflect a bookstore's community and propels the business and its community forward. This session will provide insight into how to serve a community by going beyond the classics and the methods and challenges faced in curating a backlist representative of the bookstore's culture. Panelists: Paul Yamazaki, City Lights Booksellers and Publishers (San Francisco, CA) , Derrick Young, MahoganyBooks (Washington, DC) , Rio Cortez, Schomburg Shop (Harlem, NY), Clarissa Hadge, Trident Booksellers (Boston, MA), Alena Jones, Seminary Co-op Bookstore (Chicago, IL)

Batch for Books is a new electronic invoicing system created for booksellers and publishers in the U.S. The software-assisted service, based on the version used in the U.K., helps initiate payments between vendors and bookstore retailers at no cost to bookstores. CEO Fraser Tanner will moderate a panel of UK users and US booksellers who have been part of the US Batch for Books beta test. Panelists include: Nic Bottomley, Mr B’s Emporium of Reading Delights (Bath, UK); David Prescott, Blackwell’s (Oxford, UK); Antonia Squire, The Bookshop (Bridport, UK); Fraser Tanner, Managing Director, Batch LTD (London, UK); Tegan Tigani, Queen Anne Book Company (Seattle, WA); Ron Tucker, Politics & Prose Bookstore (Washington, DC)

New technologies and shifting consumer buying behaviors have reshaped the business landscape. In this Wi15 keynote event, Ryan Raffaelli (@RyanLRaffaelli), associate professor of business administration at Harvard Business School, will present his groundbreaking research on how longstanding industries can increase their odds of achieving sustained growth in the face of new business threats. Professor Raffaelli will also preview findings from his forthcoming academic paper on the renewed strength of the independent bookstore channel. Drawing on eight years of in-depth field observations of bookstores in 25 states, more than 200 interviews and focus groups, and analysis of extensive archival data, the study examines the decline and subsequent rise of the U.S. independent bookselling sector from 2005 to today. Professor Raffaelli will highlight “3Cs” of reinvention – community, curation, and convening – and offer broader insights for local businesses and communities responding to current significant threats from online and corporate retail competition.

If you lost an important resource when Baker and Taylor left the indie community, this is a session you will not want to miss. The panelists will review the benefits of ordering direct from publishers and tips for organizing your resulting paperwork. Also on the panel will be booksellers who have accounts with wholesalers who can discuss those vendors' services for small stores. Panelists: PK Sindwani, ABA (White Plains, NY), Todd Dickinson, Aaron's Books (Lititz, PA), Lane Jacobson, Paulina Springs Books (Sisters, OR), Stephen Sparks, Point Reyes Books (Point Reyes Station, CA)

Pre-registration required; $59 fee per person; space is limited; attendance at Winter Institute is not required. Registration is closed. The IndieCommerce Institute is an interactive, classroom-style workshop for users of ABA’s e-commerce platforms. IndieCommerce Institute 2020 will feature two seminars: an IndieCommerce seminar for members using our IndieCommerce platform and an IndieLite seminar for members using our IndieLite platform. Each seminar will include step-by-step instructions for the topics covered. Each participant will be assigned their own test site to use and follow along with during the seminars. See the complete IndieCommerce Seminar schedule here. Panelists: Chanthee Keokhaw, ABA (White Plains, NY), Scott Nafz, ABA (White Plains, NY) , Geetha Nathan, ABA (White Plains, NY) , Ryan Quinn, ABA (White Plains, NY) , Matt Supko, Augment Digital (Huntsville, AL)

New Features
Don’t have the time to keep up with all the new features the IndieCommerce team is rolling out? Don’t worry, we got you covered. This session will include a live demonstration of all the recently added features and how your site can benefit from them.

Pre-registration required; $59 fee per person; space is limited; attendance at Winter Institute is not required. Registration is closed. The IndieCommerce Institute is an interactive, classroom-style workshop for users of ABA’s e-commerce platforms. IndieCommerce Institute 2020 will feature two seminars: an IndieCommerce seminar for members using our IndieCommerce platform and an IndieLite seminar for members using our IndieLite platform. Each seminar will include step-by-step instructions for the topics covered. Each participant will be assigned their own test site to use and follow along with during the seminars. See the complete IndieCommerce Seminar schedule here. Panelists: Chanthee Keokhaw, ABA (White Plains, NY), Scott Nafz, ABA (White Plains, NY) , Geetha Nathan, ABA (White Plains, NY) , Ryan Quinn, ABA (White Plains, NY) , Matt Supko, Augment Digital (Huntsville, AL)

Promoting and Selling Pre-Orders
Did you know your IndieCommerce website has great tools for handling pre-orders? In this session, we will cover everything from creating custom products for pre-order titles all the way to processing these pre-orders and generating custom reports. We will share best practices and marketing tips from other IndieCommerce stores.

Pre-registration required; $59 fee per person; space is limited; attendance at Winter Institute is not required. Registration is closed. The IndieCommerce Institute is an interactive, classroom-style workshop for users of ABA’s e-commerce platforms. IndieCommerce Institute 2020 will feature two seminars: an IndieCommerce seminar for members using our IndieCommerce platform and an IndieLite seminar for members using our IndieLite platform. Each seminar will include step-by-step instructions for the topics covered. Each participant will be assigned their own test site to use and follow along with during the seminars. See the complete IndieCommerce Seminar schedule here. Panelists: Chanthee Keokhaw, ABA (White Plains, NY), Scott Nafz, ABA (White Plains, NY) , Geetha Nathan, ABA (White Plains, NY) , Ryan Quinn, ABA (White Plains, NY) , Matt Supko, Augment Digital (Huntsville, AL)

Site Building — Understanding the Basic Building Blocks of an IndieCommerce Site
Do you find terms like “page,” “block,” “menu,” “content,” “views,” etc., confusing and making it hard for you to build your IndieCommerce site to your liking? You are not alone. In this session, we will explore the terms and technology behind your website, what these items are for, how they depend on each other, and how they all fit together to create an amazing and rich website.

Pre-registration required; $59 fee per person; space is limited; attendance at Winter Institute is not required. Registration is closed. The IndieCommerce Institute is an interactive, classroom-style workshop for users of ABA’s e-commerce platforms. IndieCommerce Institute 2020 will feature two seminars: an IndieCommerce seminar for members using our IndieCommerce platform and an IndieLite seminar for members using our IndieLite platform. Each seminar will include step-by-step instructions for the topics covered. Each participant will be assigned their own test site to use and follow along with during the seminars. See the complete IndieCommerce Seminar schedule here. Panelists: Chanthee Keokhaw, ABA (White Plains, NY), Scott Nafz, ABA (White Plains, NY) , Geetha Nathan, ABA (White Plains, NY) , Ryan Quinn, ABA (White Plains, NY) , Matt Supko, Augment Digital (Huntsville, AL)

Store Books, Signed Copies, Pre-Order Titles
Selling books unique to your store

Marketing is an important part of every business, but covering the cost of it can be challenging. In this session, hear from an industry expert and fellow booksellers on their best practices and recommendations for determining your own marketing budget. Guest speakers will be Mark Kaufman of Paz & Associates, Alana Haley of Schuler Books, Ari Gersen of Longfellow Books, and P.K. Sindwani of Towne Book Center.

In the second of two meetups on how multi-store events are organized and marketed, bookseller speakers will continue to discuss Independent Bookstore Day in addition to other shop-local events, such as Find Waldo Local, Here’s Harry (a Harry Potter version of Where’s Waldo), and more. Guest speakers include Beth Stroh of Viewpoint Books, Jessica Palacios of Once Upon a Time, Laurie Gillman of East City Bookshop, and Elissa Sweet of Bank Square Books and Savoy Bookshop & Café

In the first of two meetups on how multi-store events are organized and marketed, bookseller speakers will focus on Independent Bookstore Day and how regional businesses put together bookstore crawls and passports. Guest speakers will be Clarissa Murphy of Silver Unicorn Bookstore; Katie Eelman of Papercuts J.P.; Eric Lorberer of the literary organization Rain Taxi; Tom Nissley of Phinney Books; and Jessica Stockton Bagnulo of Greenlight Bookstore.

Actress Alyssa Milano is a lifelong activist who is passionate about fighting for human rights. In addition to being named a National Ambassador by UNICEF and a 2017 Person of the Year by Time, Milano speaks to kids around the country about the importance of voting and teaches them how to fill out a ballot. Most recently, Milano popularized the #MeToo hashtag. She lives in Los Angeles with her husband and two kids.

Bookstores that sell direct to schools are an invaluable resource to the local community and have made use of a successful strategy for increasing cash flow and profits. Bookseller panelists who have worked closely with their school districts will share with attendees how they, too, can foster a relationship with school districts and add to their store’s bottom line. In this session, booksellers will learn:

• Creating teacher wish lists and classroom requests
• Tips on book fair distribution
• How to manage in-school author visit orders
• Best practices for orders
• How to establish and manage subscription services with schools
• Best Practices for working with educational publishers

In this session, a panel of diverse publishers will share their experiences in publishing, including how the industry is changing, where it still needs to grow, and efforts bookstores can take to raise awareness, lift voices, and support authors of color.

“Co-op” is a word booksellers often hear from publishers, but it can be quite confusing to try to decipher what it is. In this session, bookstores that maximize their spending using co-op dollars will share with attendees:

• What co-op is
• Where co-op comes from
• How a store can save by using their accrued co-op dollars

Elizabeth Acevedo is the author of The Poet X, which won the National Book Award for Young People’s Literature, the Michael L. Printz Award, the Pura Belpré Award, and the Boston Globe-Horn Book Award. She is a National Poetry Slam champion and holds an MFA in creative writing from the University of Maryland. She lives with her partner in Washington, D.C.

You know you want to bring authors to your store and into area schools, but how do you begin to ask publishers? Two words: “Author Grids.” In this session, panelists who have mastered the author grid will share with attendees:

• Tips for a perfect pitch
• The power of your sales rep
• How to create a stellar general event profile
• How to anticipate attendance
• How to request access to grids

With hundreds of subscription boxes to choose from, how will a customer know that yours is the right one for them? Attendees will learn the following from bookstores that have successful subscription box programs:

• Best practices for marketing
• Inventory control
• Options for special services
• How to select categories
• Fulfillment management
• Order tracking

Optimize your bookstore search and reordering process by implementing tags and keywords for categories and sub-categories in your point-of-sale system, Edelweiss, and in staff reference documents. Attendees of this session will learn:

• The benefits of using tags and keywords
• Tag and keyword suggestions
• Best practices for implementing tags and keywords
• How to get staff involved

There’s nothing like walking into your favorite bookstore and being on a first-name basis with the staff. Why not say, “Thank you for being a friend,” and reward customers’ loyalty with a frequent buyer card, membership subscription, or other benefit program that will keep them coming back over and over again? A panel of booksellers with robust customer loyalty programs will share:

• Background on their store’s customer loyalty programs
• How to create a program that rewards the customer but also the store
• How to onboard customers
• How to market the program
• How to integrate a new program into your store’s culture

This year, the American Booksellers Association is partnering with Well-Read Black Girl founder Glory Edim to bring book club meetings to independent bookstores nationwide with the goal of amplifying diverse voices and supporting emerging writers of color. Booksellers are invited to sign on to serve as ambassadors and host Well-Read Black Girl book clubs in their stores throughout the year. Learn more about the partnership.

Everyone wants to be a book influencer on social media, but it takes more than logging in and sharing a photo. Instagram influencer and debut author Hafsah Faizal will teach attendees:

• What it means to have an Instagram persona and how to establish a unique voice
• How to gain followers
• Best practices for targeted messaging
• How to effectively use hashtags
• Tips to curate beautiful, attention-grabbing photos
• How to establish profitable partnerships with other businesses and organizations

Hans Christian Andersen’s Fairy Tales, The Little Prince, Pippi Longstocking, Asterix — what do they all have in common? They are all beloved classics that have been translated from the authors’ original languages and have enriched the U.S. children’s book landscape as well as readers of all ages. In this informational session, publishing personnel will share with attendees:

• An overview of the translation and rights process
• Why translated books are important
• How to promote and sell these books to U.S. audiences
• How books can be used in outreach to schools and community groups
• How translated books can foster diversity, cultural awareness, and cross-cultural understanding

Representation matters. #OwnVoices matters. As bearers of knowledge and information for children, it is imperative that a bookstore’s inventory reflects the experiences of all kinds of people to cultivate cultural awareness and engender empathy in youth. One step toward a more inclusive collection of books is to conduct a diversity audit on your store’s inventory. This session will teach attendees how to:

• Assess their inventory
• Conduct an audit
• Identify where attention needs to be focused
• Use an audit to inform the ordering process

The ABACUS benchmarking report is designed to provide easy-to-understand guidelines for identifying independent bookstore business performance improvement opportunities. If you have never participated in the survey and would like to learn more about reporting to ABACUS-19, which will open in spring 2020, this session will teach you:

• The importance of reporting to ABACUS
• Information you need to prepare to complete the report
• Best practices from booksellers who reported their store's numbers to the 2018 ABACUS
• Actionable steps to take when you return home to prepare for ABACUS-19

Indies Introduce is about what independent booksellers do best: Discovering exciting debut authors and sharing the best with readers across the country. You will hear about the title selection process from the bookseller panelists who curated the list and many of this season’s debut authors will be present to read a short passage and answer a question posed by one of the panelists.

You have a good idea for an event, but it’s not catching fire. You’ve sent out emails, created fliers for the store, and have even posted on all of your store’s social media channels, so what gives? In this session, marketing and events managers teach attendees:

• Best practices for creating marketing campaigns
• Opportunities for advertisement
• Areas for potential partnerships for cross-marketing
• Marketing timelines
• Using social media methodically to get the most out of your posts
• Thirteenth-hour efforts for the final push

Holiday gift buying is not a last-minute task, but how does a gift buyer not only source but anticipate what will be a popular gift six months down the road? In this session, bookstores that have a unique collection of non-book items will teach buyers:

• The role seasonal non-book items play in holiday sales
• Best practices for discovering the next “it” holiday gift
• Efficiencies and systems for ordering and reordering, shipment scheduling, and storing holiday gift items
• How to move, move, move items that may not be selling

Bookstores are important fixtures in every community. They serve as places to gather, to find and research new ideas, to explore new worlds, and to find refuge. But bookstores can also be intimidating for people who are underrepresented by the makeup of a store's staff That’s why it is important for a store to not only reflect its immediate community but also the larger community. In this session, HR leaders will share with attendees:

• The importance of hiring a diverse staff
• The impact a diverse staff has within the store and on the greater community
• How to find great bookstore employee candidates outside your store’s community

Almost every bookstore has a story time, but not every bookstore has a story time that keeps customers coming back again and again. This session is designed to teach attendees:

• The performance aspect of story time and how to turn up the energy
• Tips and tricks to be the best reader in the world
• How to keep little ones engaged
• Ways to adjust your approach when the crowd gets restless
• How to read to kids of all ages

You don’t need an infinite amount of space to remain competitive in independent bookselling. Bookstores under 1,000 square feet share what they do to maximize their selling space and host events without having to knock down walls. Attendees will learn from panelists who call a small store home:

• The logistics of hosting an in-store event
• Crowd management in a small space
• Inventory management in a small stockroom
• Keeping it fresh with inventive displays

Recently, children's literature has been the subject of debate as readers respond to content related to race, class, culture, individuality, and identity. Authors are self-selecting to delay publication of their books, publishers are canceling titles, and review outlets are retracting starred statuses. There is immense pressure from all sides of the industry to do the right thing, but what is the right thing? This session is designed to be a discussion led by bookselling peers that will begin with a contextual overview of the issues surfacing in kids' books. Attendees will discuss the implications of these issues and how booksellers can productively talk about race, class, culture, individuality, and identity without alienating customers, authors, and each other.

When your wallet is slim and margins are small, every penny counts. But there are little things that can be done every single day to boost a bookstore’s bottom line. Bookstore panelists who have effectively pinched a penny here and saved a penny there will teach attendees:

• How to identify small costs that add up
• Where to look for savings
• Small actions booksellers can take to impact overall savings and sales

Title 1 schools work with a small number of resources and even smaller budgets to bring authors to student audiences, host book fairs, and keep accounts with independent bookstores. Luckily, many bookstores do manage successful and profitable partnerships with Title 1 schools. Panelists with ongoing success in partnering with Title 1 schools will share with attendees:

• How to approach Title 1 schools
• How these partnerships are effective and profitable
• How to assist a school in maximizing monies received from a granting organization
• How to build community goodwill through partnership with a Title 1 school

Ann Patchett, the author of eight novels and three works of nonfiction, is the winner of the PEN/Faulkner Award, England’s Orange Prize, and the Book Sense Book of the Year, and was named one of Time magazine’s 100 Most Influential People in the World. Her work has been translated into more than 30 languages. She is the co-owner of Parnassus Books in Nashville, where she lives with her husband, Karl, and their dog, Sparky.

IndieCommerce™ is the ABA’s e-commerce platform for independent bookstores. The system provides the tools for indie bookstores to create unique, content-rich, and easy-to-operate, fully transactional, e-commerce enabled websites. Over the past few years, the IndieCommerce team has been working closely with booksellers to to help them achieve their online marketing and sales goals. This session will highlight some of the most impactful changes that individual stores have made to their websites over the past year, including before and after examples.

If you have been in business for five years or fewer, this is the session for you. Hear from booksellers who will look back over those first critical years and share tips for making it through the next five.