Wi2023 Program


Thursday, March 23, 2023  

1:00 pm to 2:00 pm

The Art of Giving Great Service

Build a culture of great service and treat your customers and colleagues like royalty! Join Elnian Gilbert, an educator with ZingTrain, as she teaches the recipe for providing service in a way that will make your store stand out! You will learn easy-to-implement (and teach) skills. When you leave this session you will understand what a culture of service looks like, how to deliver it consistently, and how to measure results. [Pre-recorded at Wi2023 in Seattle]

Speakers: Elnian Gilbert, ZingTrain (Ann Arbor, Michigan)

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

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ALL OTHER INQUIRIES: [email protected]

 

 

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