Build a culture of great service and treat your customers and colleagues like royalty! Join Elnian Gilbert, an educator with ZingTrain, as she teaches the recipe for providing service in a way that will make your store stand out! You will learn easy-to-implement (and teach) skills. When you leave this session you will understand what a culture of service looks like, how to deliver it consistently, and how to measure results.
Speakers: Elnian Gilbert, ZingTrain (Ann Arbor, Michigan)
American Booksellers Association is a national trade association that supports and advocates for the success of independent bookstores. We provide members with education, networking opportunities, advocacy, resources, and technology. In turn our members support local schools through book fairs, donations and author visits; promote literacy; provide inclusive community centers; connect readers and books; add character to neighborhoods; champion and center diverse and new voices; and contribute to the local economy. We feel honored to support them in their work.
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