Education Resources

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Five Steps to Effective On-Shift Training

Five Steps to Effective On-Shift Training (June 5, 2023)
Content related to the education session Five Steps to Effective On-Shift Training, Children's Institute 2023.
Watch video from this event.
Topic:
  • Operations
Tags:
  • Owners and Managers
On-shift training is the primary form of training in many businesses - one trainer teaching skill-based information to one or two trainees. Despite its popularity, it is often hard to get consistent results when not all trainers are on the same page, are not working with the same expectations, and sometimes, are not on the same skill level. This leads to frustrated trainees, managers, and trainers. The 5 Steps for Effective On-Shift Training are guaranteed to improve the experience of trainer and trainee alike - and lead to better, more enjoyable results!
 
Speaker:
Timo Anderson, ZingTrain - Ann Arbor, MI

 

Best Practices for Efficient Operations (Bookseller Panel)

Best Practices for Efficient Operations (Bookseller Panel) (February 23, 2023)
Content related to the education session Best Practices for Efficient Operations (Bookseller Panel), Winter Institute 2023.
AttachmentSize
PDF icon Best Practices for Efficient Operations transcript.pdf266.11 KB
Topic:
  • Operations
Tags:
  • Technology

Join a panel of booksellers as they discuss ways that they have become more efficient in basic bookstore operations. The panel will review how to organize invoices for efficiency, provide samples of easy-to-use forms to streamlined processes, discuss how to communicate with staff around new operations procedures, and more. Come to the session to listen and also share your own best practices.

 

Speakers: Luis Correa, Avid Bookshop (Athens, Georgia); Emma Nichols, Norwich Bookstore (Norwich, Vermont); Lauren Nopenz Fairley, Curious Iguana (Frederick, Maryland); Darryl Peck, Righton Books (St Simons Island, Georgia)

Best Practices for Efficient Operations (Bookseller Panel) (February 23, 2023)
Content related to the education session Best Practices for Efficient Operations (Bookseller Panel), Winter Institute 2023.
Watch video from this event.
Topic:
  • Operations
Tags:
  • Technology

Join a panel of booksellers as they discuss ways that they have become more efficient in basic bookstore operations. The panel will review how to organize invoices for efficiency, provide samples of easy-to-use forms to streamlined processes, discuss how to communicate with staff around new operations procedures, and more. Come to the session to listen and also share your own best practices.

 

Speakers: Luis Correa, Avid Bookshop (Athens, Georgia); Emma Nichols, Norwich Bookstore (Norwich, Vermont); Lauren Nopenz Fairley, Curious Iguana (Frederick, Maryland); Darryl Peck, Righton Books (St Simons Island, Georgia)

Harnessing the Power of Small Data (Bookseller Panel)

Harnessing the Power of Small Data (Bookseller Panel) (February 23, 2023)
Content related to the education session Harnessing the Power of Small Data (Bookseller Panel), Winter Institute 2023.
AttachmentSize
PDF icon Harnessing the Power of Small Data transcript.pdf265.51 KB
Topic:
  • Operations
Tags:
  • Technology

This session will offer insight into the small data sets you didn’t know you had and how to mine data to better focus your efforts. Information from POS reports, one-question customer surveys, and even understanding store traffic patterns can make the difference between a good day and a great one.

 

Speakers: Cynthia Compton, 4 Kids Books & Toys (Zionsville, Indiana); Melissa DeMotte, The Well-Read Moose (Coeur d'Alene, Idaho)

Harnessing the Power of Small Data (Bookseller Panel) (February 23, 2023)
Content related to the education session Harnessing the Power of Small Data (Bookseller Panel), Winter Institute 2023.
Watch video from this event.
Topic:
  • Operations
Tags:
  • Technology

This session will offer insight into the small data sets you didn’t know you had and how to mine data to better focus your efforts. Information from POS reports, one-question customer surveys, and even understanding store traffic patterns can make the difference between a good day and a great one.

 

Speakers: Cynthia Compton, 4 Kids Books & Toys (Zionsville, Indiana); Melissa DeMotte, The Well-Read Moose (Coeur d'Alene, Idaho)

Service Leadership Workshop (Outside Expert)

Service Leadership Workshop (Outside Expert) (February 21, 2023)
Content related to the education session Service Leadership Workshop (Outside Expert), Winter Institute 2023.
AttachmentSize
PDF icon Service Leadership Workshop (Outside Expert) transcript.pdf369 KB
PDF icon Living Servant Leadership.pdf1.16 MB
Topic:
  • Operations
Tags:
  • Owners and Managers

In this interactive workshop, booksellers will have the opportunity to practice service leadership skills. Service leaders turn the traditional “power leadership” model upside down by focusing on empowering instead of commanding. Managers who practice service leadership have found that this method supports potential, creativity, and purpose in their employees. If this approach is different from what you practice and you want to learn more, come join the conversation! And if you are already practicing servant leadership, you will enjoy the opportunity to refresh your skills. (Managers)

Speakers: Elnian Gilbert, ZingTrain (Ann Arbor, Michigan)

Service Leadership Workshop (Outside Expert) (February 21, 2023)
Content related to the education session Service Leadership Workshop (Outside Expert), Winter Institute 2023.
Watch video from this event.
Topic:
  • Operations
Tags:
  • Owners and Managers

In this interactive workshop, booksellers will have the opportunity to practice service leadership skills. Service leaders turn the traditional “power leadership” model upside down by focusing on empowering instead of commanding. Managers who practice service leadership have found that this method supports potential, creativity, and purpose in their employees. If this approach is different from what you practice and you want to learn more, come join the conversation! And if you are already practicing servant leadership, you will enjoy the opportunity to refresh your skills. (Managers)

Speakers: Elnian Gilbert, ZingTrain (Ann Arbor, Michigan)

Hiring and Onboarding Best Practices (Bookseller Panel)

Hiring and Onboarding Best Practices (Bookseller Panel) (February 21, 2023)
Content related to the education session Hiring and Onboarding Best Practices (Bookseller Panel), Winter Institute 2023.
Topic:
  • Operations
Tags:
  • Owners and Managers

A good hiring process will help you attract and retain high-quality booksellers who are passionate about your mission. Onboarding new employees, while time consuming, can make or break that employee’s successful transition from a new employee to an involved and productive employee. If it’s been a while since you took some time to think about hiring and onboarding in a strategic way, then this session is for you! Booksellers who have developed processes around these critical bookstore procedures will share hiring and onboarding strategies for bookstores of all sizes. (Managers)

Speakers: Erin Chervenock, Village Books (Bellingham, Washington); Alsace Walentine, Tombolo Books (St. Petersburg, Florida); Camden Avery, The Booksmith (San Francisco, California); Hannah Oliver Depp, Loyalty Bookstore (Washington, District of Columbia)

Technology Meetup - Google Analytics 4 (part 2)

Technology Meetup - Google Analytics 4 (part 2) (October 13, 2022)
Content related to the education session Technology Meetup - Google Analytics 4 (part 2), ABA Technology Meetups.
AttachmentSize
PDF icon Google Analytics 4 Data Overview presented by JB Media Group5.41 MB
Plain text icon Chat Copy1.12 KB
Plain text icon Transcript71.28 KB
Topic:
  • Operations
Tags:
  • Technology
In the summer of 2023, one of the biggest changes to Google’s tracking platform in the last two decades is coming — Google Analytics 4. Anyone using the current Google Analytics platform will need to switch.
 
In part two of this two part series led by Sarah Benoit, Co-founder and Lead Instructor at JB Media Institute  a demo of some of the data options available through GA4 is provided.
 
10/13 at 1:00 pm: Session 2 – Google Analytics 4 Data  
  • The new Acquisition data
  • The new Behavior data
  • The new Audience data
  • Overview of New Conversion and E-commerce data
  • What to do with custom reports and dashboards in Universal Google Analytics   
 
Technology Meetup - Google Analytics 4 (part 2) (October 13, 2022)
Content related to the education session Technology Meetup - Google Analytics 4 (part 2), ABA Technology Meetups.
Watch video from this event.
Topic:
  • Operations
Tags:
  • Technology
In the summer of 2023, one of the biggest changes to Google’s tracking platform in the last two decades is coming — Google Analytics 4. Anyone using the current Google Analytics platform will need to switch.
 
In part two of this two part series led by Sarah Benoit, Co-founder and Lead Instructor at JB Media Institute  a demo of some of the data options available through GA4 is provided.
 
10/13 at 1:00 pm: Session 2 – Google Analytics 4 Data  
  • The new Acquisition data
  • The new Behavior data
  • The new Audience data
  • Overview of New Conversion and E-commerce data
  • What to do with custom reports and dashboards in Universal Google Analytics   
 

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