Blog

10 Nov

New Forums May Be the Answer to Your Questions

ABA is encouraging booksellers to check out the new forum software on the Idea Exchange section of BookWeb.org. Launched just last week, the new Idea Exchange was developed in response to booksellers' requests for more user-friendly forums, which provide flexibility and where booksellers can prioritize and search for topics of interest.

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04 Nov

Creating a Culture of Service Excellence

The definition of customer service includes factors like location, access, speed, product quality, communication, competitive pricing, knowledgeable sales associates, store hours, return policies, and price guarantees.

In her book Ordinary Acts, Extraordinary Outcomes, Betsy Sanders defines customer service as "what the customers are willing to pay for."

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04 Nov

Long Island Bookstore Resists Getting Malled

Southampton, New York, on the eastern end of Long Island, is a seaside town with a unique flair often associated with small villages where local, independent shops rule the roost. Part of its charm certainly lies in the fact that the town "has been spared a lot of superstore development," said Kathryn Szoka, co-owner of Canio's Books in Sag Harbor, one of the six incorporated villages of Southampton. And, according to Szoka, the community wants to keep it that way.

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04 Nov

T-Shirts and Quite a Bit More at NAIBA's Trade Show

On Sunday and Monday, October 24 - 25, 578 booksellers, 417 publishers, and a slew of authors gathered at the Borgata Hotel in Atlantic City for the New Atlantic Independent Booksellers Association Trade Show. "The show is always a great time for booksellers to meet new booksellers, and see old friends," said NAIBA Executive Director Eileen Dengler.

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About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

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