Retail Floor Manager at The Bookshelf

Retail Floor Manager at The Bookshelf in Thomasville, Georgia

The Retail Floor Manager will work 24 to 40 hours a week to create a warm, welcoming environment for area readers and to ensure The Bookshelf remains a sustainable, viable business, particularly for local clientele. The manager will oversee the day-to-day running of the sales floor to maintain floor and customer service standards. The Retail Floor Manager must be able to work on Mondays.

Duties & Responsibilities

• Supervises floor operations and staff
• Empowers store staff to do their jobs well and cultivates camaraderie among employees
• Oversees opening and closing shifts of the shop
• Acts as a bookselling and customer relations role model to booksellers
• Trains and develops new floor employees
• Schedules floor staff shifts
• Acts as the primary contact for floor staff, handling tardiness, call outs, or shift trades
• Analyzes and reports on in-store sales numbers and data
• Facilitates relationships between customers/staffers and the operations manager and store owner
• Brainstorms ways to improve customer outreach for local and in-store customers
• Works alongside the operations manager to arrange and handle bulk orders
• Handles all donation requests in partnership with the operations manager
• Works alongside fellow booksellers to create innovative book displays and end caps
• Reorders and restocks select gift product in partnership with the inventory coordinator and shop owner
• Participates in shop events, when appropriate

Position Requirements

• Passion for reading
• Minimum of 1 year of retail or management experience
• Must be able to carry up to 15 lbs.
• Must be comfortable sitting or standing for extended periods of time
• Must be able to ascend and descend staircases as needed
• Friendly and outgoing, comfortable with customer interactions and problem-solving
• A confident leader who can direct a staff and manage relationships between employees
• An independent, mature individual who can establish and set priorities, make work plans and execute them with efficiency and speed with little to no
• day-to-day direction or support
• Must be quick-thinking and flexible, able to handle issues that may arise during day-to-day dealings with customers
• Ability to communicate clearly and promptly with bookstore owner and staff
• Customer-service minded individual with a positive attitude

Applications can be submitted via online form.