Creating Stellar Customer Service

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Tuesday, February 10, 2015 4:00 PM to 5:15 PM EST

What does stellar customer service look like, and how can you achieve it? This session will present three successful customer service programs from booksellers who have created training programs to ensure consistent customer service. Learn strategies for achieving stellar customer service and share your own insights and experiences.

  • Linda Marie Barrett, Malaprop’s Bookstore/Café (Asheville, NC)
  • Margaret Shaheen, Tatterd Cover Book Store (Denver, CO)
  • Tracy Taylor, The Elliott Bay Book Company (Seattle, WA)
  • Sarah Bagby, Watermark Books and Cafe (Wichita, KS) (Moderator)
     

About ABA

American Booksellers Association is a national trade association that supports and advocates for the success of independent bookstores. We provide members with education, networking opportunities, advocacy, resources, and technology. In turn our members support local schools through book fairs, donations and author visits; promote literacy; provide inclusive community centers; connect readers and books; add character to neighborhoods; champion and center diverse and new voices; and contribute to the local economy. We feel honored to support them in their work.

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