On April 22, the American Booksellers Association offered a free session to member booksellers from the Center for Anti-Violence Education on microaggressions in the workplace.
Booksellers can find a recording of this session, which will be available until June 15, here.
Check out ten of the main takeaways below:
- Microaggressions are incidents of indirect, subtle, or unintentional harm that marginalized people experience on a daily basis.
- Microaggressions can be addressed by upstanders, which are people who witness an event and act to try to intervene and prevent further harm.
- Oppression is a pattern or system of inequality that gives power and privilege to members of a certain group of people at the expense of others. It happens on internal, interpersonal, institutional, and ideological levels.
- Microaggressions can be addressed by both calling out and calling in. Calling out is speaking up against oppressive behavior publicly. Calling in is addressing someone’s oppressive behavior privately. It’s a strategy that can help the person doing the behavior be more receptive to hearing how they’re holding up oppression.
- Before calling someone in, it’s helpful to engage in self-soothing exercises such as deep breathing, checking in with yourself to gain focus, and acknowledging personal boundaries to cultivate a sense of calm.
- While calling someone in, personalize the conversation to find a sense of empathy. Giving the person a “compliment sandwich” is one way to do that.
- State clear intentions and share why you care enough to have this conversation, and be sure to challenge the idea and not the person.
- Ask questions to engage the person in a productive conversation.
- Use “and” instead of “but” statements to ease the conversation and make it seem less confrontational — this encourages the person to be receptive.
- Be sure to offer specific examples of what the person can do differently and have resources to share.