IndieCommerce - Report a critical outage

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This form is for reporting emergency / critical outages ONLY. A critical outage might be that your website is down, or if a key function like 'search' on your site is down or the shopping cart on your website is not working. If your website is experiencing a critical issue like these, you may use this form to alert the IndieCommerce team.

If you are about to report that your website is down, first check to see if your website is accessible on a mobile device with wifi turned off. If you can access it on a mobile device, then your website is not offline and the outage you are experiencing is probably a local issue.

Please include as much detail as possible when reporting a critical outage.

Please continue to use [email protected] for all other non critical IC / IL related questions. 

You can check the status of IndieCommerce and IndieLite any time, here:

Please contact us at [email protected] or call us at 914-406-7500.

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.


PRESS INQUIRIES: [email protected]

INDIECOMMERCE: [email protected]

ALL OTHER INQUIRIES: [email protected]



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