Featured Talk: Jeff James, "Disney’s Approach to Business Excellence"

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Wednesday, June 22, 2016 4:15 PM to 5:15 PM EDT

For over 60 years, The Walt Disney Company has been perfecting the art of making people happy. Jeff James, Vice President and General Manager of Disney Institute, will share key real-life stories, illustrations, and practical business insights from the diverse operations of the Disney organization that offer unique opportunities to help transform the way booksellers think about customer experience.

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