Developing De-escalation Skills

Printer-friendly versionPrinter-friendly version
Wednesday, February 14, 2024 2:00 PM EST
 
Description
As booksellers continue to be on the front lines of many consumer and human rights issues, the need for professionally-led training to keep booksellers safe has never been more important. In this session, participants will learn essential de-escalation skills and strategies to gracefully handle difficult customer interactions and defuse tensions while prioritizing staff safety. Empower yourself with the tools you need to navigate challenging situations with confidence and professionalism, fostering a welcoming and supportive atmosphere in your bookstore.
 
Speakers
Chasity Rush, Talbert House - Cincinnati, OH
 
Files & Links
SessionDatePT: 
Tuesday, March 12, 2024 - 10:30
SessionDateCT: 
Tuesday, March 12, 2024 - 10:30
SessionDateMT: 
Tuesday, March 12, 2024 - 10:30

About ABA

American Booksellers Association is a national trade association that supports and advocates for the success of independent bookstores. We provide members with education, networking opportunities, advocacy, resources, and technology. In turn our members support local schools through book fairs, donations and author visits; promote literacy; provide inclusive community centers; connect readers and books; add character to neighborhoods; champion and center diverse and new voices; and contribute to the local economy. We feel honored to support them in their work.

Contact

PRESS INQUIRIES: [email protected]

INDIECOMMERCE: [email protected]

ALL OTHER INQUIRIES: [email protected]

 

 

Copyright 2024 American Booksellers Association. BookWeb is a registered trademark of ABA.
Privacy Policy, Cookie Policy, Accessibility Statement

 

Follow ABA