On Demand Education Sessions

 

The world of work has changed. New worker expectations, growing labor movements, pandemic trauma, increased need for de-escalation skills, and pandemic-induced skill gaps are creating new challenges and opportunities for managers and frontline employees. In this session, hear from an expert on current labor trends to consider when hiring, developing, and supporting staff.

 

Speakers

Nicolas Williams, University of Cincinnati - Cincinnati, OH

 

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Description

Nearly half of small businesses fail within the first five years, and only 25% make it to 15 years or more - and bookselling can be a particularly tough industry to crack. This makes it all the more impressive when a bookstore manages multiple decades in business, with no sign of stopping. This panel features five indomitable booksellers with more than 100 years of combined bookselling experience. They will share their stories and the ups and downs of their careers in bookselling, what motivates them to keep going, and their hopes for the future of the industry. Come learn from our bookselling veterans!

 

Speakers

Kris Kleindienst, Left Bank Books - St. Louis, MO

Janet Jones, Source Booksellers LLC - Detroit, MI

Rick Simonson, Elliott Bay Book Company - Seattle, WA

Brein Lopez, Children's Book World - Los Angeles, CA

Shirikiana Gerima, Sankofa Video and Books - Washington, DC

 

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Description

As booksellers continue to be on the front lines of many consumer and human rights issues, the need for professionally-led training to keep booksellers safe has never been more important. In this session, participants will learn essential de-escalation skills and strategies to gracefully handle difficult customer interactions and defuse tensions while prioritizing staff safety. Empower yourself with the tools you need to navigate challenging situations with confidence and professionalism, fostering a welcoming and supportive atmosphere in your bookstore.

 

Speakers

Chasity Rush, Talbert House - Cincinnati, OH

 

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De-Escalation Language

 

Channeling ten years of feedback from booksellers, IndieCommerce 2.0 is an entirely new platform built from the ground up with new features and a fresh new design. Learn how you can harness the power of IndieCommerce 2.0 in this panel discussion with three booksellers who are using the new platform. Each panelist will showcase their site and share their first hand experiences with the new platform. They will discuss strategies for effectively matching their IndieCommerce 2.0 site to their in-store business model, highlight their favorite new features, and offer tips and tricks for maximizing the potential of IndieCommerce 2.0.

 

Speakers

Geetha Nathan, ABA - IndieCommerce - White Plains, NY

Kazemde Ajamu, The Black Dot Cultural Center & Bookstore - Lithonia, GA

Steve Iwanski, Charter Books - Newport, RI

Sophie Nogar, Second Star to the Right - Denver, CO

 

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Description

The changing landscape of bookselling brings new challenges every day, and it is essential to learn how to respond without losing sight of your goals or purpose. Join Bonnie Wan, author of The Life Brief, for a workshop that creates space to declare your ambitions/focus for 2024 and design a brief for how you will achieve growth, engagement, and concentrate on what matters most deeply to you and your business.

 

Speakers

Bonnie Wan, author of The Life Brief: A Playbook for No-Regrets Living (available now from Simon Element)

 

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Description

The heart of a bookstore is the bookseller in the stacks, on the floor, behind the counter, or in the back room. These are the dedicated professionals who create the welcoming environment your community experiences every day. How do you keep this team? This session will cover important factors that impact employee retention today. You will be asked to consider your store culture, the openness of store-wide communication, your diversity and inclusion efforts, and conditions around compensation, among other important factors that drive employee satisfaction and retention. Come prepared to listen, engage, and leave with the beginnings of an action plan.

 

Speakers

Suzanna Hermans, Oblong Books - Millerton, NY

Jamie Thomas, Women & Children First - Chicago, IL

DJ Johnson, Baldwin & Co. - New Orleans, LA

Lyn Roberts, Square Books - Oxford, MS

 

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Although you may be creating events that look successful, your return on investment might not be. Come to this session to learn what information you should be tracking, how to track it, and how to analyze this data so you can evaluate whether or not an event is worth your staff’s time.

 

Speakers

Cindy Dach, Changing Hands Bookstore - Tempe, AZ

 

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Description

You’ve meticulously curated your inventory, designed the perfect displays, and developed an events program for your community — but how will you know if what you’re doing is working? Tracking Key Performance Indicators (KPIs) will give you the answer. KPIs are specific outcome-based targets that support your strategic plan and can be measured quantitatively, such as inventory turnover ratios, sales per square foot, and average transaction value. By the time you leave this session, you will: (1) understand the meaning and value of critical retail KPIs and how to track them, (2) understand how to compare your store’s KPIs against financial metrics found in the ABACUS report, and (3) be able to apply this data to create an improvement plan for at least one area of your store’s performance.

 

Speakers

Cynthia Compton, MacArthur Books - Carmel, IN

Melissa DeMotte, The Well Read Moose - Coeur d'Alene, ID

Candice Anderson, Tombolo Books - St. Petersburg, FL

 

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Join Ingram for an informative workshop with ipage tips that can help you manage your account and store more efficiently. Whether you’re new to ipage or an experienced user, gain a clearer understanding of our platform’s full capabilities allowing you to spend less time navigating and more time selling. Learn about our streamlined stock box and cart, Direct-to-Home improvements, IPS publisher direct discounts and cart, and so much more!

 

Speakers

 

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Every bookseller in the UK uses Batch to simplify their Accounts Payable and publisher invoice management and over 300 US booksellers (and growing!) are now using it. Come learn more about this free platform to:

The more booksellers that sign up for Batch, the more publishers that will sign up! Saving everyone time and money.

 

Speakers

Kathy Burnette, Brain Lair Books - South Bend, IN

Kate Layte, Papercuts Bookshop - Boston, MA

Zachary Matelski, McLean and Eakin Booksellers - Petoskey, MI

Nathan Halter, Batch for Books - Hartford, CT

 

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This session presents practical ways to prepare to fight book bans before they come to your area. Staff from the American Booksellers for Free Expression (ABFE), ABA’s free expression initiative, will advise attendees on what they can do locally: how to engage with their community and local government, and what actions to take if attempted book bans do arrive. Presented by the ABA Children’s Group.

 

Speakers

Cathy Berner, Blue Willow Bookshop - Houston, TX

Leah Johnson, Loudmouth Books - Indianapolis, IN

Philomena Polefrone, American Booksellers Association - White Plains, NY

Angela Cooper, ACLU of Kentucky - Louisville, KY

 

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ABA's Right to Read Toolkit

KYGA Book Bans Digital Toolkit

 

Keeping a bookstore running can feel like having too many tabs open in your brain at once. Luckily, there are project management tools and strategies that can help with that. In this presentation, booksellers who have cracked the code on project management will share the tools and strategies that have helped them set goals and timelines and stay organized with their short- and long-term projects. You’ll leave this session with a better understanding of effective project management, which tool or approach is right for you, and what your next steps are for getting started!

 

Speakers

Kirsten Hess, The End & Let's Play Books Bookstore(s) - Emmaus, PA

Angela Schwesnedl, Moon Palace Books - Minneapolis, MN

Rachel Watkins, Avid Bookshop - Athens, GA

Cori Theroux, The Green Dragon Bookstore - Fort Dodge, IA

 

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Project Management Reading List

 

Description

Investing in the leadership skills of your staff has both short-term and long-term benefits, from building a better culture for your team to identifying potential successors when you retire. In this session, Kim Scott, author of Radical Candor and the forthcoming Radical Respect, will teach you how to nurture staff into leadership roles, and evaluate the process for success!

 

Speakers

Kim Scott, author of Radical Respect : How to Work Together Better (On sale May 7, 2024 from St. Martin's Griffin)

 

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Description

Contemporary fiction increasingly invites the reader to see race, gender, and sexuality not as binary identities, but as a vibrant spectrum of diversity. This year's new fiction is opening up space for new ideas about how we might expand our understanding of identity and what myriad of relational dynamics are possible beyond the normative concepts of race, gender, and sexuality. In this keynote panel, four authors share their thoughts and experiences writing for a world that has moved beyond the traditional binary definitions of identity and belonging.

 

Speakers

Miranda July, author of All Fours (On sale May 14, 2024 from Riverhead Books/Penguin Random House)

Danzy Senna, author of Colored Television (On sale September 3, 2024 from Riverhead Books/Penguin Random House)

LaDarrion Williams, author of Blood at the Root (On sale May 7, 2024 from Labyrinth Road/Penguin Random House)

Maysoon Zayid, author of Shiny Misfits: A Graphic Novel (On sale April 16, 2024 from Graphix/Scholastic)

Anton Bogomazov, Politics and Prose Bookstore - Washington, DC

 

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Live Captioning

Description

The Indies Introduce program is about what independent booksellers do best: discovering exciting debut authors and sharing the best with readers across the country. Enjoy lunch while learning about the title selection process from the bookseller panelists who curated the Winter/Spring 2024 Indies Introduce list. Many of the Winter/Spring 2024 Indies Introduce debut authors will be present to read a short passage and answer a question posed by one of the bookseller panelists. Authors will be available to sign copies of their debut books following the presentation.

 

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Live Captioning

Winter/Spring 2024 Indies Introduce Flier (PDF)

 

Description

Developed for author guests in the early stages of their writing careers, this panel features booksellers who have formulated best practices for creating events that benefit both stores and authors. This session will cover a number of issues, from author publicity to dealing with pre-event nerves.

 

Speakers

Paul Hanson, Village Books - Bellingham, WA

Linda Kass, Gramercy Books - Bexley, OH

Errol Anderson, Charis Books and More - Decatur, GA

Bunnie Hilliard, Brave + Kind Bookshop - Decatur, GA

Javier Ramirez, Exile in Bookville - Chicago, IL

 

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Education for Authors

 

 

Join this bookseller-led panel for a discussion on supporting trans and nonbinary staff and colleagues. With LGBTQIA2S+ (particularly trans) rights under constant siege, it is more important than ever to have procedures in place that protect our staff and colleagues. Panelists will discuss what active allyship means for all employees, and will review best practices for responding to anti-trans legislation and community hate.

 

 

Speakers

Gretchen Treu, A Room of One's Own Bookstore - Madison, WI

Kai Burner, Bookworm of Edwards - Edwards, CO

Linda Sherman-Nurick, Cellar Door Bookstore - Riverside, CA

Brein Lopez, Children's Book World - Los Angeles, CA

 

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Active Allyship Checklist

 

This panel session, led by Andy Hunter of Bookshop.org, will feature a panel of booksellers discussing how they use digital platforms to sell books, build an online audience, and drive in-person and online sales. The panel will discuss selling with e-commerce, highlighting events and community through social media, reviewing and acting on website traffic to increase the visibility of your store with search engine optimization (SEO), and engaging customers through Edelweiss to create email marketing.

 

Speakers

Veronica Liu, Word Up Community Bookshop/Librería Comunitaria - New York, NY

Amanda Lepper, Dog-Eared Books - Ames, IA

Evisa Gallman, Uncle Bobbie's Coffee and Books - Philadelphia, PA

Andy Hunter, Bookshop.org - Brooklyn, NY

 

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Description

According to the United States Federation of Worker Cooperatives (USFWC), “Worker cooperatives are values-driven businesses that put worker and community benefit at the core of their purpose. Worker members…participate in the profits, oversight, and often management of the enterprise using democratic practices.” If you are interested in opening a worker-owned co-op bookstore or transitioning to one, this conversation is for you. In this session, a representative from USFWC will talk about the benefits of a worker-owned model as well as the drawbacks. They will review legalities of incorporation, decision making, financial operations, and more. Leave this session with the knowledge you need to evaluate if this shift is the right fit for you.

 

Speakers

Cullen Nawalkowsky, Red Emma's Bookstore Coffeehouse - Baltimore, MD

Talia Whyte, Rozzie Bound Books - Boston, MA

Ellen Vera, Co-op Cincy - Cincinnati, OH

 

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Description

Most of us know how to help when we see someone in cardiac arrest — we start CPR, or at the very least, call 9-1-1. But too few of us might know how to respond when we see a customer having a panic attack, or if we are concerned that a co-worker shows signs of alcoholism. Mental Health First Aid (MHFA) is a training program that takes the fear and hesitation out of starting conversations about mental health and substance use problems. It helps to improve understanding and provides an action plan that teaches people to safely and responsibly identify and address a potential mental illness or substance use disorder. Rich Palmer, a certified MHFA instructor will provide an introduction to basic MHFA skills on how to navigate hard conversations, tackle stigma in the workplace, and address what resilience truly means – with strategies to alleviate burnout.

 

Speakers

Rich Palmer, Mental Health America of Northern KY and Southwest OH - Blue Ash, OH

 

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Slide Deck

MHFA Resources Handout