IndieLite Help Center

    Below please find documentation on a wide variety of topics related to IndieLite.  Whether you're looking for instructions on how to add blocks, create a page, or add an event, this is your go-to place for information.  If you have any questions, please email staff@bookweb.org or call 914-406-7500 (option 2).

    To reach IndieCommerce or IndieLite customer support:

    • Our regular business hours are:  Monday - Friday 8AM to 6PM EST  
    • After hours:  Monday - Friday 6PM to 9PM EST we monitor email, but you may experience a delay in getting a reply
    • Saturday - Sunday and Holidays we monitor for urgent & emergency emails & calls. 

    You can reach us at staff@bookweb.org or call us at (914) 406-7500 (option 2) or 800-637-0037 (option 2) 

    If you have an urgent or emergency issue, please email staff@bookweb.org and use the word "URGENT" in the subject line. 

     

    GETTING STARTED | CREATING CONTENT | E-COMMERCE ADMINISTRATION | ORDER PROCESSING | REPORTS | SITE ADMINISTRATION

    GETTING STARTED

    Getting Started Guide

    CREATING CONTENT

    Adding A Link
    Adding Files
    Social Media 
    Blogging
    Create A Block
    Browse Books by BISAC
    Create A Page
    Create An Event
    Creating Booklists
    Embedding Code
    Embedding Video
    Images
    Menus
    View Templates for Book Lists
    WYSIWYG Key

    E-COMMERCE ADMINISTRATION

    Shipping Rate Overview
    Store Features and Preferences
    Store Pricing Tool

    ORDER PROCESSING

    Order Processing Overview
    Canceling and Refunding Orders
    Conditions for Store v. Wholesaler Fulfilled Orders
    Editing Orders
    Fraudulent Orders
    Fulfilling Orders
    Order Statuses

    REPORTS

    Available Reports
    Understanding the reconciliation report

    SITE ADMINISTRATION

    Adding Books to the Database
    Adding New Administrators
    Adding Staff Reviews
    Google Analytics
    Integrate Constant Contact
    Integrate MailChimp
    SEO Tools

    Follow ABA