Ingram

    October 21, 2015 - Order Processing, Part 2

    IndieCommerce webinar presented on October 21, 2015, covering:

    • Processing credit card orders...continued
    • Processing PayPal orders
    • Processing giftcard/credit card orders
    • Sending orders to Ingram
    • Handling tax-exempt orders​

    Order Processing Overview

    The main page listing all orders for review is at Store > Orders. Here you will find a list of all active orders and it is from here that you will process these orders as needed. In this document, we’ll review what each order status means and the difference between Store Fulfilled Orders and Wholesaler Fulfilled Orders. We will also go over 5 basic order scenarios and how to complete them.

    Conditions for Store v. Wholesaler Fulfilled Orders

    Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to Ingram' button does not appear for certain orders.

    Listed below are the conditions for when the ‘Send to Wholesaler’ button will not appear and what conditions will cause an order to not be sent automatically to the wholesaler, when that preference is enabled.

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