eCommerce Administration

Adding Books

It is important to keep in mind that the vast majority of titles listed on IndieBound.org, and on our IndieCommerce member websites come from Ingram Book Company's iPage database. Generally speaking, if a title is listed with them (even if they don't actually carry it), it is listed with us. If you are a publisher, you'll want to contact Ingram to inquire about listing your catalog with them. You can find publisher-specific contact info here:

Local Store Inventory

This documentation was modified on 10/1/2021 to include details on the LSI Price Comparison Export feature.

When a visitor to your site searches for a title, they generally see books listed with one of these availability statuses:

Cancel / Refund

CANCELING ORDERS

If an order is in a ‘Pending’ or ‘Processing’ state, and an item needs to be removed from the order, or the entire order needs to be canceled, this can be done with store administrator access or order admin access.

Navigate to: Store > Orders > View Orders

  • Remove Specific Items

Payment Options

There are many different ‘Payment Methods’ that can be enabled for your website:

Navigate to: Store > Configuration > Payment Methods

A list of available payment methods and those enabled on your site can be verified on the Store Features page (Store > Configuration > Account information and Preferences > Store Features). If you wish to have a particular payment method enabled on your site, you can send us a request from the Store Features page.
 

Reconciliation Report

When you are using the shared ABA Authorize.net account, when the order status is changed to 'Payment Received' state, the credit card used to place the order is charged. The funds collected are placed in a holding account for 15 days or less. When the order status is then changed to 'Completed', the order is marked for reconciliation. Reconciliation happens on or about the 15th and 25th of the month -  the funds are withdrawn, and dispersed to all interested parties.

Wholesaler Fulfillment

Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to Ingram' button does not appear for certain orders.

Listed below are the conditions for when the ‘Send to Wholesaler’ button will not appear and what conditions will cause an order to not be sent automatically to the wholesaler, when that preference is enabled.

Re-Authorizing A Credit Card

When a credit card is used to place an order on an IndieCommerce site, the card is authorized for about 4 weeks. Within that time, the card can be charged for the authorized amount on the order. However, there are two scenarios that will require a credit card to be re-authorized:

Givex Gift Cards

Givex is a third party company that ABA has partnered with for gift cards. They are the only third-party gift card that integrates with your IndieCommerce website in such a way that it can recognize the Givex card numbers, check the balance on a card, and thereby verify the payment at the time the order is placed.

NEW: As of 10/5 stores are now able to issue partial refunds to Givex Gift Cards (over $5.00) through their IndieCommerce website.

Authorize.net

ABA will be transitioning all IndieCommerce stores currently using ABA’s shared credit card processor off of ABA’s merchant account and onto their own credit card merchant account. As part of the process, stores will be required to create their own Authorize.net account. Many merchant service providers will help members with setting up their Authorize.net accounts, so check with the merchant service provider you currently use for in-store sales.

Online Gift Codes

This documentation was modified on 10/1/2021 to include new process for issuing partial refunds to online only giftcodes.


The IndieCommerce platform’s Online Only Gift Code feature is an integrated gift code feature that allows for the purchase, redemption, and management of an e-gift code system right within an IndieCommerce site.  This feature is a great alternative for stores that do not currently use Givex as their gift card provider.

Menus

A website navigation menu is a collection of links grouped together in a horizontal or vertical block. Menus are usually at the top of a website; menus can be added to the footer and side navigational bars as well.

Organized and easy-to-follow navigation for a website is very important for the overall user experience. When planning your menu, it’s important to keep in mind the information your users need to access quickly and frequently, and make those items clearly identifiable and accessible. 

Store Features and Preferences

This documentation has been updated as of 9/30/2021 to reflect the layout changes we have made to the Store Preferences page and to include new settings that we have added. 

STORE FEATURES

Navigate to: Store > Configuration > Account Information & Preferences > Store Features

Discount Coupons

Since there are so many different configuration options for coupon codes, it is easiest to explore this feature using examples.  The following examples are provided solely as illustrations of the coupon code functionality and are in no way recommendations.  We do not suggest what promotions or discounts any store should offer. Those business decisions are made solely by each individual bookstore.

GENERAL SETTINGS

Navigate to Store > Configuration > Coupon Module Settings 

Shipping Methods

ABA does not recommend specific rates for shipping, and any value indicated below is simply for the purposes of illustration.

SELECT SHIPPING QUOTES

Navigate to: Store > Configuration > Shipping Quotes

Theme Key

You can change your site to a different Theme, that only you can see when logged into your account. This allows you to prepare a different Theme, while still displaying your current Theme to customers.

CHOOSE THEMES

Navigate to: Appearance (Admin bar)

Pages

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

PRESS CONTACT: Dan Cullen (dan@bookweb.org)

MEMBER and MEMBERSHIP INQUIRIES: info@bookweb.org

INDIECOMMERCE: staff@bookweb.org

ALL OTHER INQUIRIES: info@BookWeb.org

 

 

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