The E-Commerce Newsletter For Booksellers Jan 11, 2024
WHAT IS A CRITICAL WEBSITE OUTAGE?
Your store is experiencing a critical outage if any of the following is true:
- Your website is down
- Customers cannot place orders
- You cannot process orders
Submitting a critical outage report triggers emails, text messages and phone calls to IndieCommerce staff 24/7. As such, we try to limit usage of the system to actual outages. Please check the following before submitting a critical outage report:
1. If you discover that your website is offline while using a laptop or desktop computer, use your phone to verify that there is a problem. On your phone, turn off the wifi connection and then enter the URL for your website into a browser on your phone. This will confirm that your website is offline. If your bookstore's website does not come up on your phone, then go to step #2.
2. Visit the IndieCommerce status page to see if we are already aware of the issue. If there is no incident already posted for the day and time of your incident, then click on the red "Contact Us" button. Please give as much detail as possible about what you are experiencing on your website when completing the critical outage form.
After you submit the form, you will get a confirmation email from a team member that your report has been received and we are investigating. A follow-up email will be sent when the issue has been resolved or we have an update for you.
Please note that the critical outage form is ONLY for reporting critical outages. For submitting non critical issues, please email [email protected] . Please share this email with everyone at your store that works with your website so that they are aware of what to do in the event of a critical outage. If you have any questions please don't hesitate to email [email protected] .
