Highlights From Friday’s Update IndieCommerce Keep an eye out for credit card fraud: Higher online sales numbers means you may also be seeing an increase in potentially fraudulent online sales. Be sure to review every order on your website for signs of fraud before completing them. Here is an updated list of red flags to watch out for. If you suspect fraud, email [email protected] so that we can check the IndieCommerce system for similar orders. For stores fulfilling ecommerce orders using CDF please note that the window for Ingram refunds is now 30 days instead of 60 days. If you have issues with any of those orders, please report them to [email protected] within 30 days of when the order was placed with Ingram. We will contact them on your store’s behalf. Please note that credit is not guaranteed. This change is effective on all invoiced orders placed after October 1, 2020.
This Week’s Events Coffee Break: Tuesday, October 27, at 3:00 p.m. ET
Join us for an opportunity to share support, ask questions, and trade best practices. All booksellers are welcome. If you’ve never attended this event before, it’s a great way to hear what’s working well at other stores and crowdsource solutions to any challenges you’re facing at your store. Email [email protected] for Zoom login details. De-escalation & Non-Violent Communication Workshop: Tuesday, October 27, from 3:00 p.m. to 5:00 p.m. ET.
The Center for Anti-Violence Education will present a workshop for all members on the importance of non-verbal communication, common communication practices that fuel conflict between individuals, and the stages of escalation. This session will cover a range of de-escalation techniques that are particularly relevant in the context of our current political and social environment and issues that may arise related to customers refusing to wear masks, racism, or political friction. Participants will have an opportunity to pool their own expertise of lived experiences and practice nonviolent and de-escalation skills through relevant scenarios in breakout groups. All members welcome. Register here. Note: This session has limited capacity. Registration will be open on a first-come, first-served basis, but a recording will be available on BookWeb for one week afterward. Punching the Air Reading Series: Wednesdays in October at 2:00 p.m. ET See Bookselling This Week for details. Non-Violent Communication & De-escalation Companion Workshop: Physical Empowerment Self-Defense 101: Thursday, October 29, from 4:00 p.m. to 6:00 p.m. ET.
The Center for Anti-violence Education will offer a basic self-defense workshop through a trauma-informed lens to provide practical ways to respond to the spectrum of violence, from footwork and blocks to active shooter tips. This workshop is for all members and will cover self-defense and the emotional aspects of self-defense, as well as concrete steps to take in order to stay safe when under threat. All members welcome. Register here. Note: This session has limited capacity. Registration will be open on a first-come, first-served basis, but a recording will be available on BookWeb for one week following the session. Evening Coffee Break: Thursday, October 29, at 6:00 p.m. ET
Join us for an opportunity to share support, ask questions, and trade best practices. All booksellers are welcome. If you’ve never attended this event before, it’s a great way to hear what’s working well at other stores and crowdsource solutions to any challenges you’re facing at your store. Email [email protected] for Zoom login details.
Advocacy Apply to Be Featured in a Small Business Holiday Gift Guide: Bookstores can apply to be featured in Small Business Majority’s 2020 Holiday Gift Guide. This is a great opportunity to promote your bookstore for free during the holiday season. Approved applicants will be featured on Small Business Majority’s website from November 16, 2020, to January 1, 2021, and will be given a toolkit to share the gift guide with their customers. The deadline to apply is Monday, November 9. Apply to appear in the gift guide here.
Register for the ABA/LIG Solutions webinar: Monday, November 9, at 3:00 p.m. ET: This presentation with ABA’s member health insurance partner will last approximately 45 minutes and will go over all program details and General Open Enrollment, and will allow you to ask questions. Register for the webinar here.
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