Store Manager for La Joie de Vivre
145 West 27 Street, New York, NY
Full Time
Salary starts at 65K/year + 250$/month healthcare contribution, 7 days of PTO/year.
Ideally, starting in July.
As a Store Manager for La Joie de Vivre, you will be responsible for running the day-to-day operations of the Bookstore section, to keep an eye on the day-to-day operations of the coffeshop section and to keep harmony between coffeeshop and bookstore.
You will be responsible to organize the working schedule, manage and motivate the whole staff in order to increase sales, ensure efficiency and deliver exceptional customer service, ensure each retail staff is following the steps of service defined per the company service standards, oversee the store overall operations.
Bookstore Responsibilities
- Organize the working schedule and tasks of the team.
- Organize book clubs, readings, workshops, co-organize with the owner meetings with writers.
- Communicate about all events of the store through email, social medias, press release.
- Solicit and manage orders from schools, libraries, universities, collectivities.
- Solicit book fairs and events out of the wall that are profitable and positive for the brand’s image, organize the communication of the events out of the bookstore as well as all the technical aspects of the participation such as the book orders and transport.
- Order the new books release from France and USA (you can ask a quota of choices to the bookstore team).
- Create all kind of partnerships who increase the sales, are profitable for the brand image and rentable.
- Ensure a follow up of the store accounting: check that all products are bought and sold with enough margin (overall more than 40% over the year), make sure that all invoices and accounting documents are sent to the accountant.
- Make sure to replace all broken items or furniture, signal to ownership any issue with the space.
- Manage the team of the bookstore in order to have all the following tasks done:
- Maintain a good-looking display of the books in the shelves and on the tables and ensure the bookstore is always shoppable and inviting.
- Keep playing a nice playlist of music with many French titles.
- Be aware of the process of ordering books in France and US through the software and internet, the delays with the different suppliers, identify the different prices in order to inform the customer and choose the book in a mutual agreement.
- Receipt the new books, put their categories, and put them in the right sections of the bookstore.
- Identify daily the needs of reassortments for the daily sold books.
- Create the returns to the supplier of boxes of books.
- Handle the bookstore POS in order to manage the cashdesk, register transactions with all kind of payments, do book researches, take and pass orders with a good discount, register newly arrived books, establish invoices and estimates to all customers including collectivities. Manage the bookstore team in order to have a healthy and supportive environment for all and get the best of the capacities of each employee.
- Regularly create staff picks that needs to be submitted to the manager before printed.
- Educate yourself continuously on books and the book industry, different suppliers, publishing houses, newspapers and magazines, support the store with this knowledge to give customers a great experience when they visit and shop.
- Apply the instructions of the manager for the presentation of the books.
- Recognize and offer to help both customers and employees with urgency and care.
- Identify the need of the client and the wished book and make different proposals giving many information about the books or products.
- Being able to wrap nicely a gift.
- Organize tables with new books and accordingly to actuality and special themes.
- Propose animations for specific sections of the store.
- Be aware of the positive or negative result of a commercial operation in terms of sales and margin.
- Propose books in order to increase the relevance of the store sections.
- Stay informed of the upcoming new books and estimate their potential sales and the need of orders accordingly to the line of the store.
- Identify the classics required in the inventory accordingly to the space remaining in the shelves.
- Identify the store sections working the best and the worst in terms of stock rotation.
- Participate and help the events of the store.
- Keep the store neat.
- Reduce the cupboards and put them to the trash.
- Help to keep a welcoming environment for customers where you engage with them and share your love of books and make relevant recommendations.
- Model expected behaviors to ensure compliance with all policies and procedures.
- Be aware that the works requires physical activity (prolonged standing, repetitive bending, lifting).
- For all tasks helping to promote and develop the brand you can ask the help of the bookstore and coffeeshop team.
Qualifications:
- Fluent in French and English
- At least 5 years of experience in the book industry in USA.
- Experience in the book industry in France.
- At least 2 years of experience as a store manager.
- Experience as a Barista.
- Solid classic culture
- Passion for books.
- Knowledge in Fiction, Essays, Books for kids and Graphic Novels.
Coffeeshop abilities :
- Be able to manage the FOH operations, from the bakery counter to the grab n go, as well as the coffee bar station, you will be working along with the coffee supervisor to insure a healthy and supportive work environment for all.
- Make sure that each guest passing the door has received a warm welcome, been offered to order some coffee, and helped in selecting if needed. Each step of service should be followed thoroughly by each team member during rush and break times.
- Be able to take care of the cash handling process, which means helping to assign the cash drawer, making sure each team member is counting his drawer prior and after their shift, assist with the change needed during the shift, and assist with any void or comp.
- Be able to make sure that during the opening and the closing process each item received or wasted has been accounted for. During the opening shift, you will make sure that all items forecasted are received. During closing shift, you will make sure that each item which should be discarded has been properly entered in the POS as waste, and each time which will carry over has been properly wrapped, stored, and enter in the POS as left over.
- Ensure an extensive knowledge of all coffee menu items: breads, viennoiseries, pastries and Grab N’ Go.
- Ensure an extensive knowledge of all coffee and tea products offering and recipes.
- Maintain a gracious, pleasant, and friendly attitude, while promoting a teamwork-based work environment.
- Ensure products are merchandised correctly, retail store is clean and aesthetically pleasing.
- Ensure planogram set up by La Joie de Vivre is always followed.
- Communicate any operational issue to ownership immediately.
- Be able to help the coffee supervisor with the training of the new hires.
- Be able to help the coffee supervisor with the day-to-day scheduling and staff break times.
- Be able to help with the cash process and drawer change prior and at the end of each shift.
- Be able to help the supervisor with the daily inventory and receiving process.
- Be able to help the supervisor with packaging weekly inventory.
- Answer the phone and assist with answering guests' questions and requests in a friendly, courteous manner.
- Handle guests’ complaints and communicate feedbacks when appropriate.
Qualifications
- NYCDOH Food Handlers License
- Excellent verbal communication skills
- Problem solving and delegation skills
- Sense of urgency and attention to details
- Passion for teaching and learning
- Experience operating POS system basic and intermediate functions
- Ability to work flexible schedule
- Ability to lift and carry items weighting up to 25 pounds
- Ability to stand for long periods of time
- Ability to perform the essential job functions consistent safely and successfully within the ADA, FMLA and other federal, state, and local standards.
Interested parties can email [email protected] to apply.
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