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Tuesday Aug 28, 2007
 

Quote of the Day....

"Use your own good judgment in all situations." -- The Nordstrom department store employee handbook, from Learning Organizations 

Posted at 03:15PM Aug 28, 2007 by Dan Cullen in General  |  Comments[2]

Comments:

Which is why Made to Stick was able to cite the (probably apocryphal, but still interesting) story of a Nordstrom employee allowing a customer to return a set of snow tires, even though Nordstrom doesn't sell snow tires. I keep that in mind when a customer comes in to return a book because her daughter thought it was boring...

Posted by Sarah on August 28, 2007 at 04:41 PM EDT #

Your comment has put Made to Stick back in my reading rotation. The first half was great, and I shouldn't have put it aside!

Posted by Dan on August 30, 2007 at 11:22 AM EDT #

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